FAQ
Popular Questions About Diallo
FAQ
Popular Question
Clear answers to how Diallo helps modern businesses connect with their customers more efficiently.
Diallo is a customer experience and communication partner that provides professional teams, tools, and processes to manage your customer interactions across multiple channels.
Instead of just supplying agents, Diallo helps design workflows, scripts, and reporting so your business gets predictable, high‑quality conversations every day.
Diallo offers flexible pricing based on team size, operating hours, language requirements, and complexity of the process.
After understanding your needs, a tailored proposal is shared that can be structured per agent, per hour, or per project, so you only pay for what your business actually uses.
Diallo typically accepts payments via bank transfer, UPI/IMPS/NEFT, and major corporate payment methods agreed in the service contract.
Billing cycles can be monthly or as per milestone, with invoices shared along with performance reports for full transparency.
For standard customer support or outbound projects, Diallo can usually ramp up a pilot team within 1–2 weeks after finalizing scope and scripts.
This includes agent onboarding, training, test runs, and system configuration so the live launch is smooth.
Calls and interactions are monitored using quality checklists, coaching sessions, and performance dashboards to keep service consistent.
Access controls, NDAs, secure systems, and process guidelines are used to protect customer data according to industry best practices.
Yes, Diallo teams can log in to your preferred CRM, ticketing, or dialing tools as per agreed access policies.
If you do not have existing systems, Diallo can also recommend and work with modern platforms to track leads, tickets, and reports in one place.